Download codes for select games are available through the online store (store.nintendo.com or store.nintendo.ca) from time to time. Please visit the store to check availability.
Purchasing Download Codes
Redeeming Download Codes
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Nintendo Account Security
Purchasing Download Codes
Is a Nintendo Account required to order a download code?
A Nintendo Account is not required to place an order through Nintendo’s Online Store. It is recommended, however, so that you have easy access to your order history, including a record of your download codes.
A Nintendo Account is required to redeem a download code for Nintendo Switch.
What is the order cancellation policy?
We are unable to provide refunds or exchanges once we provide you with your download code. Please be sure that you meet all requirements for your game before you place your order. For additional information, please see the End User License Agreement (EULA).
Does my purchase qualify for My Nintendo Gold Points?
Yes. Gold Points will be automatically applied to the Nintendo Account that redeems the download code.
Redeeming Download Codes
How do I redeem my download code?
To redeem your code, access the Nintendo eShop on your Nintendo Switch system, then select Enter Download Code. Enter your 16-digit-code to begin downloading your game.
You can also visit https://ec.nintendo.com/redeem/#/ to redeem the code to your Nintendo Account online.
For additional details, please review our information about How to Redeem a Download Code on Nintendo eShop .
Got Digital Download Game As Gift Certificate
Can I give a game to someone else?
Yes. Once you complete your purchase, you will receive a download code for the game. The download code can only be used once, but anyone can redeem it. If the game is a gift for someone else, provide them with the download code so that they can redeem the game on their system.
How can I find my download code?
Got Digital Download Game As Gift Card
When you place your order, you will receive two e-mails – an order confirmation e-mail and an e-mail that includes your download code(s). Check for the second e-mail to locate your download code(s).
If you can’t find the e-mail, locate your order in Nintendo’s Online Store and select Resend Digital Code from the order details. We’ll resend the e-mail with your download code.
Help! My download code isn’t working!
If you are having trouble redeeming the download code, try the following:
- Make sure that you are redeeming the download code correctly on your Nintendo Switch system.
- Visit https://ec.nintendo.com/redeem/#/ and try redeeming the code online.
- Make sure that you are entering the correct download code. The download code is the 16-digit code that you received in your confirmation email.
- If you can’t find your download code, locate your order in Nintendo’s Online Store and select Resend Digital Code from the order details. We’ll resend the e-mail with your download code.
- Your download code can only be redeemed once. If you have already redeemed the code, you can re-download the game on the Nintendo eShop. (You do not have to buy the game again to re-download.)
For additional assistance, please review our information about resolving Problems with Download Codes (Software, DLC, and Themes).
Nintendo Account Security
How do you use my personal information?
Nintendo knows that privacy is important to you. Our Privacy Notice describes our collection, use, disclosure, storage, and protection of your information.
Does Nintendo sell digital games through Facebook, Alibaba, or other online sellers?
No. Please use extreme caution when purchasing Nintendo digital games online. Software sold through unauthorized sellers may have been acquired fraudulently, which could result in your console being permanently banned and your account being banned or deleted.
If you have questions about a specific seller, please contact us prior to making the purchase.
Can I give my username and password to another person to purchase digital software?
No. It is your responsibility to keep Nintendo Account information, including your user name and password, confidential as required by the Nintendo Account User Agreement.
By creating your Nintendo Account, you are agreeing to the Nintendo Account User Agreement which states that you are responsible for all activity and purchases on or through your Nintendo Account and any accounts associated with your Nintendo Account.
If Nintendo identifies that you have violated the Nintendo Account User Agreement, such as by providing your username and password to others, your console may be permanently banned and your account may be banned or deleted.