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Skype Manual For Mac

Procedure

Skype Manual For Mac

Skype Manual For Mac Catalina

Supported web browser. Microsoft Edge and the latest versions of Chrome. Skype for Web is not supported on mobile phones or tablets. However, the Skype app is available to download for those devices. Note: Users on Windows 7 or Windows 8/8.1 may be able to sign in but may not receive the full experience of Skype for Web. How to set up Skype. A great deal of the stress and complication of this task can be eradicated by some solid prep work, especially if you're setting it up on an ageing computer or iPad.

Skype Manual For Mac

The Office 365 DNS setup must be completed. A valid Skype for Business license muste be assigned in the Office 365 Admin Portal and the latest version of Skype for Business should be installed.

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  1. Make sure that your computer clock is set to the correct time because Skype uses a timestamp as part of the authentication process. If the time is more than 5 minutes off, you will not be able to sign-in and should correct the time and try to sign-in again.
  2. Next try the Office 365 Skype setup for manual configuration:
    1. Click the Settings icon in the upper-right, Tools, then Options.
    2. Click Personal and the Advanced button.
    3. Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
    4. Click OK twice and try to sign-in again.

User Manual For Skype

If the above fails, then follow the steps below:

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  1. Exit the Skype client completely. Ensure that it is not still running in the system tray.
  2. Open an administrative command prompt, type the following, and hit enter: ipconfig /flushdns.
  3. Locate and delete all folders under: %LOCALAPPDATA%MicrosoftOffice16.0Lync
  4. Make sure that you can successfully connect to the Web-Ticket service by navigating to: https://webdir.online.lync.com/WebTicket/WebTicketService.svc/mex
    If the URL above connects successfully and a page loads, then the Web Ticket service is running properly and there are no connectivity issues.
  5. Try to delete/renew the user’s SIP certificate.
    1. Open the Certificate Manager by going to Start > Run and typing certmgr.msc
    2. Expand Personal > Certificates
    3. Sort by the Issued By column and look for a certificate issued by Communications Server.
    4. Delete the certificate.
  6. Remove User's URI
    1. Open Regedit and navigate to the following path and delete the folder: HKEY_CURRENT_USERSoftwareMicrosoftSharedUcClient.
    2. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice. Then open 15.0 or 16.0 depending on your version of office.
    3. Find the key for Lync and open it.
    4. Delete the Data for the strings named ServerSipUri and ServerUsername.

Skype Manual For Mac Windows 7

Skype Manual For Mac

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Try to sign into Skype for Business again. If none of this helps, contact your administrator to open a case with Microsoft.